The first step to an IP Converged solution is the business requirements gathering. Quantum will customize the process of discovery, assessment and evaluation to your company's business needs. Some of the most common business drivers are listed below.
- Legacy Systems and their large financial liabilities, overhead and maintenance.
- ACD, PBX and IVR systems no longer being supported or vendors End-Of-Life contracts being reached.
- At home agent solutions that induce large monetary savings while reducing infrastructural overhead.
- Drastically reduce misdirects while enhancing self service, including speech recognition.
- Pushing the voice to the edge of the network can fuse Branch Site consolidations and keeps circuit costs to a minimum.
Whether itâs a migration from a legacy IVR, PBX, ACD, a phased migration, or a brand new Greenfield deployment, Quantum will help with the business and technical criteria that leads to a successful project.